Case Studies
Discover how we have made a difference for our clients through real-world examples of our work. Each case study highlights the challenges faced, the solutions we implemented, and the tangible results achieved. Explore our success stories to see how we can drive similar outcomes for your business.
Healthcare Business Process Outsourcing
We are partnering with a large healthcare provider to support the transformation of their clinical systems through administrative outsourcing. By efficiently processing referrals and clearing substantial backlogs, we are helping the client meet critical government targets while maintaining high standards of quality.
Amidst significant growth and internal transformation, our support enables the client to focus on their expansion goals, while we manage their administrative workload to ensure smooth and effective operations.
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Auto-Allocation Software - Immunisations
Our client is responsible for administering school-age immunisations to approximately 45,000 children across more than 500 primary and secondary schools and colleges in the local area. However, they faced significant challenges due to poorly structured data that made it difficult to accurately capture school information.
This led to schools being missed during the allocation process, out-of-date cohort numbers, and inefficiencies in staff allocation. Previously reliant on manual planning using Excel, the process was incredibly time-consuming and often resulted in wasted vaccinations and unnecessary staffing complications. We set out to streamline and automate this process, ensuring more efficient management of immunisation appointments.
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Clinical Pathway & Process Restructuring
Our healthcare client faced significant challenges due to unclear triaging processes and poorly defined clinical pathways, which often resulted in referrals being placed on incorrect waitlists.
This inefficiency caused extended wait times for patients and made it nearly impossible to accurately track the volume of waiters or identify priority cases. Additionally, the administrative and clinical workflows involved too many hand-offs between teams, slowing down processing and reducing overall efficiency. We were tasked with streamlining these processes to reduce delays and enhance reporting accuracy.
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Demand & Capacity Modelling - Healthcare Operations
Our client faced a critical situation, with wait times for patients increasing and backlogs growing significantly. The existing data collection methods hindered accurate reporting, making it difficult to assess the true state of their capacity and demand.
An analysis revealed alarming projections: at current staffing and referral rates, the number of waitlisted patients was likely to double within just 12 months. This prompted urgent action to address the underlying issues without simply adding more resources.
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Global HR Service Process Alignment
We collaborated with a multinational client across 12 different locations worldwide to standardise localised HR processes. By aligning these processes with a centralised master framework that complemented best practices, we ensured consistency, efficiency, and compliance across all regions. The result was a streamlined global HR operation that enhanced overall performance and employee satisfaction.
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End-to-End Companywide Data Modelling
We developed a comprehensive bespoke system for a leading UK housebuilder, enabling real-time updates and operational reporting across all departments. This system defined key project milestones and integrated seamlessly with SalesForce, providing instant insights into operational movements and opportunities company-wide. The result was enhanced coordination, efficiency, and strategic decision-making capabilities for the client.
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Adult Social Care Transformation
We partnered with a major UK health outsourcer to transform adult social care operations, mapping existing processes and implementing streamlined front-door and internal procedures. Our tailored approach included developing standard operating procedures, resulting in significant reductions in waiting lists and improved response times. The project enhanced service delivery efficiency and effectiveness, ultimately improving outcomes for service users.
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